Poor Valley Bee Farm is proud of the products we sell. We are beekeepers and know the value of quality equipment in both material and workmanship. If you are not satisfied with the quality or fit of our product, return it as soon as possible (within 30 days) unused and unaltered for a full refund or exchange.
To begin processing a return or exchange, send us an email at firstname.lastname@example.org. Your items can be shipped to the address below. We will send you an email to notify you that we have received your returned item. We will inspect the item to ensure it is unused and unaltered. If approved, we will process the refund; a credit will automatically be applied to your credit card or original method of payment, and we will send an email confirmation. Confirmation of the refund means that we have asked your bank/credit card to credit your account. Your account balance may not immediately reflect the refund as it often takes a day or two to post. Check with your bank/credit card company if you are concerned the refund has not been processed. If the issue remains unresolved, please do not hesitate to contact us.
Please note that gift cards cannot be returned. Unfortunately, shipping costs are also non-refundable.
Our shipping address is:
2095 A. P. Carter Highway
Hiltons, VA 24258.